Understanding the Lean Enterprise / Measuring Operations Performance (PDF)

Andrea Chiarini is managing director at Chiarini & Associates, a European consulting firm that specializes in Business Management, and Visiting Professor at the University of Ferrara, Italy. He earned a PhD and a Master of Arts from Sheffield Hallam University, UK, and he also gained a Master's Degree in Electronic Engineering and a Post-graduate Diploma in Business Administration from Bologna University, Italy. He is a Senior Member of the American Society for Quality.

Pauline Found is a Senior Lecturer in Lean Operations at the University of Buckingham and was formerly part of the Lean Enterprise Research Centre (LERC) at Cardiff University. She was educated at The Open University, Cardiff University and Bristol University. She is a Fellow of the Institute of Operations Management (FIOM) and a Member of the American Society of Quality (ASQ). She holds a PhD, MBA, BSc (Hons), BA and a Postgraduate Diploma in environmental management. She was President of the International POMS (Production and Operations Management Society) College of Behavior 2009-2011.

Nicholas Rich is a renowned academic and expert in the fields of productivity management and the application of lean enterprise methods. He has written several books and numerous papers concerning lean manufacturing, policy deployment, total productive maintenance, value stream management and sustaining lean improvements. He holds a number of non-executive directorships and maintains an Honorary Fellowship at Cardiff University (in recognition of his years of service to the college), an Honorary Professorship at Warwick Medical School and a Visiting Scholarship at the University of Bath.